Regional Information Technology Director @ World Vision
IT Process Automation, IT Operations
Beit Ech Chaar, Mount Lebanon Governorate, Lebanon
16years
11roles
14+countries
0101 · Trajectory
The climb, drawn honestly.
Sixteen years of widening scope — from a single site's help desk in Dbayeh
to directing technology across 14+ countries. Each grey line is one role, held at the
breadth it carried; the ink line traces the widest scope held at any moment, dips included.
widest scope heldindividual rolesmilestones
← Drag sideways to travel the years →
In prose: help desk at ABC in Dbayeh, 2010. Site and company IT
through 2016 — often two roles at once. World Vision from March 2016; ICT Team Lead in
2018; regional IT management across multiple countries in 2022; and since October 2023,
Regional IT Director for 14+ countries across the Middle East and Eastern Europe. The
brief dip in late 2017 is real — a concurrent company role ended before the next step up.
0202 · Experience
Eleven roles, one direction.
Numbered in the order they were earned — № 01 in a help-desk chair,
№ 11 across a region. Newest first.
III Direction 2022 — Present
№ 112 yrs 11 mosLebanon · Remote
Regional Information Technology Director
World Vision· Full-time
Strategic leadership and oversight for technology and digital
transformation across 14+ countries in the Middle East and Eastern Europe (MEER) region.
Leading regional IT strategy and digital innovation roadmaps
Ensuring cybersecurity compliance and data protection across all operations
Overseeing IT service delivery, systems integration, infrastructure optimization
Supporting emergency response operations with agile IT deployment
Mentoring national IT leaders and building local capacity
Aligning IT solutions with organizational goals, donor requirements, regulations
Scope — regional strategy · 14+ countries
№ 101 yr 4 mosHybrid
Information Technology Manager
NP Non-Profit Organization · Full-time
Regional IT operations across multiple countries.
Aligned IT systems and services with organizational strategy
Implemented cybersecurity protocols; GDPR and international compliance
Led end-to-end IT projects in complex, low-resource environments
Partnered with program, operations and finance on field-level data visibility
Mentored and trained national IT staff
II The Institution 2016 — 2022
№ 094 yrsLebanon
ICT Team Lead
World Vision
Built a PowerApps application for Car Logs and Security Clearance lists
Automated the Security Clearance approval process with Power Automate
Managed the ICT department budget
№ 082 yrs 5 mosLebanon
Customer Support Analyst
World Vision
Lotus Notes administration · Active Directory ·
Spiceworks Inventory and Network Monitor · incident handling through
ServiceNow · IT asset management
I Foundations 2010 — 2017
№ 077 mosZalka
System and Network Administrator
Mobilitop
Cisco Call Manager · network and systems troubleshooting ·
server monitoring and daily backups · laptop procurement · CCTV
№ 067 mosJdeideh
Account Manager / Solution Advisor
Soft Flow
Office 365 and Microsoft Azure solutions ·
sales pipeline · lead generation
№ 051 yr 1 moDbayeh
IT Assistant
Spinneys Middle East
Symantec Endpoint Protection · Active Directory users ·
DNS and DHCP · server monitoring and daily backups · NCR Point of Sale ·
IP telephony
№ 045 mosHazmieh
IT Support
College Elysee
Website administration · help desk · data backups · server performance
№ 035 yrs 9 mosAwkar
IT Manager
Sports Mania
Google Apps for Work administration · website administration ·
hardware and software support
Held in parallel with roles № 02 – № 08 — the long grey line on the chart.
№ 021 yr 7 mosBeit El Chaar
IT Technician & Sales
KT Kanora Trading
Google Apps for Work administration · computer and network
maintenance · hardware sales and services
№ 011 yr 4 mosDbayeh
IT Support Specialist
ABC
Help desk support · workstation maintenance · HP WebJetAdmin ·
backups · Windows Server 2008 R2 installation and configuration
Where the line begins.
0303 · Skills
The working toolkit.
IT Process Automation
IT Operations
Technology Change Management
Budget Management
Leadership
Collaborative Leadership
Google Apps
Google App Engine
Servers
Technical Support
0404 · Certifications
Fourteen credentials, kept honest.
Eleven current, three expired — listed anyway, with their dates.
A record is only worth keeping if it is kept straight.
Prosci Certified Change Practitioner
ProsciSep 2024
Microsoft 365 Certified: Fundamentals
MicrosoftSep 2021
Box Relay Deployment Kit, Content Management
BoxSep 2021ID 39066360
Digital Transformation in Practice: Virtual Collaboration Tools
LinkedInJan 2021
Microsoft Teams Essential Training
LinkedInJan 2021
Project Management Simplified
LinkedInJan 2021ID AR9L06iTREd_EyWsvLKqyPGCVH6K
Critical Thinking
LinkedInJan 2021
G Suite Administrator Fundamentals
CourseraAug 2019ID 4QRPPF274AAP
Windows Server 2012: Install, Configure, and Administer Active Directory
LinkedInOct 2017
Sitting Ducks Program (Negotiation)
Mar 2015
Installing and Configuring Windows Server 2012
FormatechApr 2014
No longer current
Smartsheet Product Certified User
SmartsheetMay 2020expired May 2022ID rfomo7soy8gy
Security Awareness In National Theaters Training
World VisionApr 2018expired Apr 2023
Security Risk Management Training
World VisionMar 2018expired Mar 2023
0505 · Languages
Three tongues.
العربيةArabicNative or bilingual proficiency
EnglishEnglishFull professional proficiency
FrançaisFrenchElementary proficiency
06 · Reference — verbatim, as received
“
Fady is great mind to work with, he is someone who's always learning and working on developing new skills. He puts his heart and mind in what he does. He has a great personality both inside and outside work environment, and a great asset to any organisation. Working with Fady was a real pleasure and excitement of all achievements we've accomplished along the way.
